Director IT Service Operations Management, Dorval

Step into the role of Director IT Service Operations Management at Aerospace Canada in the Administrative Centre. Directly influence IT processes and vendor relations to enhance service delivery.

This senior management position demands over a decade of IT expertise to guide the IT Service Operations Team. You will be responsible for ensuring effective governance of service providers and improving operational efficiencies. Utilize your leadership skills to manage performance, oversee operational reports, and facilitate important vendor negotiations.

Key Responsibilities:• Govern service provider relationships and contracts • Lead a team focused on operational efficiency and effectiveness • Coordinate daily operations and manage team support • Develop and conduct gap analyses for operational reporting • Drive the establishment of service level agreements

Requirements:• Bachelor’s or relevant college degree in IT • Minimum of 10 years in Information Technologies • Strong communication, negotiation, and leadership skills • Deep understanding of ITIL and related processes • Fluent in French and English

Enhance operational excellence and governance in IT services at Aerospace Canada. #J-18808-Ljbffr