Accounts Receivable/Deduction Specialist, Pointe-Claire

Accounts Receivable/Deduction Specialist Reports to:

Credit Manager

POSITION SUMMARY The Accounts Receivable/Deduction Specialist is responsible for managing and resolving chargebacks and deductions from major retail accounts across the U.S. and Canada. This role focuses on validating claims, recovering revenue, and ensuring compliance with vendor and customer agreements.

KEY RESPONSIBILITIES

Review, analyze, and process chargebacks and deductions from major retail accounts

Validate claims related to short shipments, pricing discrepancies, returns, and allowances

Investigate discrepancies using invoices, purchase orders, shipping records, and agreements

Determine validity of deductions and identify root causes

Recovery&Dispute Resolution

Challenge invalid deductions and work directly with customers to negotiate resolutions

Recover revenue through effective dispute management

Collaborate with internal teams (Sales, Logistics, Finance) to resolve issues

Contract&Compliance Review

Review vendor and customer agreements to understand chargeback policies and terms

Ensure internal processes align with contractual obligations

Identify risks or gaps in agreements that could lead to financial exposure

Reporting&Process Improvement

Monitor trends and recurring issues across accounts

Recommend and implement process improvements to reduce future deductions

Track and report on deduction volumes, recovery rates, and account performance

Support month-end reconciliation and ensure financial accuracy

Additional Responsibilities

Assist the Credit Manager with account openings and related tasks

QUALIFICATIONS

Bachelor’s degree in business, Finance, Accounting, or related field (or equivalent experience)

Experience in chargebacks, deductions, or accounts receivable (preferably in a distribution environment)

Strong analytical skills with high attention to detail

Advanced Excel skills for data analysis and reporting

Ability to review and interpret vendor/customer agreements

Strong communication, negotiation, and problem-solving skills

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