Chef des Méthodes de gestion / Business Process Manager …, Dorval

Join to apply for the Chef des Méthodes de gestion / Business Process Manager role at Air Canada . Get AI-powered advice on this job and more exclusive features. Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Business Process Manager reports to the Manager Customer Success and is part of the Customer Success team and the Branch shared services group. A key contributor to the Branch shared services team and ambassador of Business Process Management and Change Management expertise within the Branch. This position is responsible for championing process simplification or removal of complexity from existing processes to achieve optimal output or an elevated customer service. They will also work on designing, modelling, and documenting for the operationalization of regulatory (amendments/new) initiatives that directly affect the customer service/customer recovery programs across the multi-department, multi-location operational network that comprises the Contact Centres Branch. Requirements: - Well-developed business acumen and proven stakeholder consultative approach. - 3 years of experience within a Call Center/Customer Recovery Operational environment. - Strong computer skills in using the MS Office Suite (Word, Excel, Project, PowerPoint, Visio). - Advanced understanding of robust Business Process Mapping/Flows. - Highly self-motivated and able to work independently or as part of a team. - A critical thinker who can challenge stakeholders on new approaches/ideas and bring an operational excellence perspective. - Exposure/understanding of the enterprise systems deployed by Air Canada within the Call Centres/Customer Recovery or Baggage Claims. - University Degree or equivalent. Based on equal qualifications, preference will be given to bilingual candidates. Please refer to the Air Canada Careers page for full job details. Seniority level - Not Applicable Employment type - Full time Job function - Management - Industries - Airlines and Aviation Referrals increase your chances of interviewing at Air Canada by 2x. Sign in to set job alerts for “Process Manager” roles. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p27dr