Representative, Customer Service, Dorval

When applicable, Bombardier promotes flexible and hybrid work policies.

Benefits

Insurance plans (Medical, life insurance, and more)

Employee Assistance Program

Competitive base salary

Responsibilities In this pivotal role, you’ll be the first point of contact for our valued customers. Your mission is fielding calls, handling inquiries, and processing orders with precision and efficiency. Whether it’s a spare part request or an aftermarket query, you’ll be the go‑to problem solver.

Account Management: Take charge of customer accounts, ensuring top‑tier service and satisfaction.

Invoice Resolution: Dive into the details of transactions, ensuring seamless processes.

Targets and KPIs: Exceed expectations in output quality and customer satisfaction.

Brand Ambassadorship: Every interaction is an opportunity to showcase Bombardier’s brand.

This position is a 24/7 schedule operations environment, and you are to be ready to work on different shifts and during holidays.

Qualifications

A college degree in business administration, hospitality, or a relevant technical field is an asset.

Experience: 2‑4 years of customer service experience (call center experience is a plus).

Tech Proficiency: Strong computer skills and familiarity with current technology.

Language Skills: Excellent command of the English language (both written and spoken). Functional French is also required.

Adaptability: Thrive in a changing environment.

Customer Focus: Deliver impactful experiences consistently.

Team Player: Collaboration is your strength.

Aerospace Insight: After‑sales customer service experience (preferred).

Tech Toolbox: Familiarity with Bombardier’s software tools (SAP, Zendesk, Salesforce, etc.) is advantageous.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

Job: Representative, Customer Service

Primary Location: Completion Center

Organization: Aerospace Canada

Shift: Any Shift

Employee Status: Regular

Requisition: 12643 Representative, Customer Service

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