Rouge Crew Manager - Inflight Services, Dorval

Rouge Crew Manager, Inflight Service SCOPE: This role is critical in providing Cabin personnel with the tools, information and support to ensure compliance with the safety, regulatory and on board product delivery standards. In addition this role is integral in supporting the operational goals for in-flight service.

RESPONSIBILITIES

Maintain safety first

Provide day-to-day decision making, direction and support focused on the on-board product delivery, operational integrity, and regulatory requirements including the reporting of deficiencies to In-Flight Management

Provide gate support to departing flights to ensure OTP and on-board product and standards compliance

Ensure that all standards and practices are adhered to and act as a resource person for the Cabin Crew

Consistently observe and evaluate appearance checks to ensure compliance with uniform guidelines

Conduct on-going performance assessments of individual Flight Attendants to ensure quality service and compliance with specifications

Conduct and participate in the Corporate Absenteeism Management process with Cabin Crew to address attendance

Actively provide Cabin Crew with support and direction specific to corporate protocol and expectations which may include disciplinary measures and responsibilities

Attend disciplinary meetings and hearings

Analyze, record and produce daily personnel or operational data and write related activity reports

Review and resolve passenger complaints with Cabin Crew

Monitor, review and challenge delays specific to In-Flight service and investigate and report as required

Act as a site liaison between Crew Scheduling and Cabin Personnel

Perform daily In-Flight administrative duties and any other job function as determined by the superior

Able to work shift hours including weekends

KNOWLEDGE AND SKILLS REQUIRED

Minimum 3 years Flight Attendant experience preferred. Must be able to hold Flight Attendant qualification

Previous experience in an operational background

Must possess and demonstrate strong Customer Service and interpersonal skills

Proven ability to lead, coach, motivate and direct subordinates

Strong organizational skills with proficiency in Microsoft Office products

Must have integrity, discretion, confidentiality and professionalism

Ability to work independently and work well with others and communicate effectively to people on all levels

Professional appearance and demeanour

Diversity and Inclusion Air Canada Rouge is committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. We believe in celebrating the diversity of our workforce and as an equal opportunity employer, we encourage all qualified individuals to apply.

Bilingual Preference Please note that preference will be given to bilingual applicants.

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