Customer Service Representative (Port Coquitlam)

Customer Service Representative – Plumbing & Heating Industry (Port Coquitlam, BC) Company Overview Barclay Sales Ltd is a trusted Manufacturers Representative and Master Distributor in the plumbing and heating industry. We are dedicated to delivering high-quality products and exceptional service to our clients across Western Canada. Position Summary We are seeking a dedicated Customer Service Representative to join our team in Port Coquitlam, British Columbia. In this role, you will play a key part in supporting our customers and sales teams in a fast-paced environment. Your focus will be on ensuring customer satisfaction, providing accurate information, and helping maintain our reputation for outstanding service. Key Responsibilities - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate product information and assist customers with orders and quotations - Handle customer issues and complaints with empathy and problem-solving skills - Recommend suitable products or solutions based on customer needs - Maintain detailed records of customer interactions and transactions - Collaborate with internal sales and operations teams to ensure seamless service delivery - Support data entry and administrative tasks as required - Continuously seek opportunities to improve the customer experience Qualifications - Previous experience in customer service or a related field - Strong verbal and written communication skills - English fluency required; bilingual or multilingual abilities are an asset - Proficiency with data entry and general computer applications - Excellent interpersonal and phone etiquette skills - Knowledge of plumbing and heating products is an asset - Ability to work independently and as part of a team Why Join Barclay Sales Ltd? - Supportive and collaborative work environment - Opportunity to work with leading brands in the plumbing and heating industry - Competitive compensation and opportunities for professional growth If you’re passionate about customer service and want to contribute to a dynamic, respected company, we encourage you to apply today. Job Type: Full time Pay: $26.00-$30.00 per hour Benefits - Casual dress - Company events - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2o3nxs