Technical Customer Support Representative (Guildford)

ADP Distributors ("Rotomaster") has over 30 years of experience, we take pride in ourselves as providers of the widest range of turbochargers available. We are committed to supplying the best service and technical support anywhere. A full-time, permanent position with our team is currently available for immediate start. Schedule: Monday-Friday 8:00am-4:30pm SUMMARY: Provide technical support to customers on turbochargers, including troubleshooting and installation guidance. Respond to inquiries via phone and online submissions while developing and maintaining technical support documents related to turbocharger installation and diagnostics. REPRESENTATIVE DUTIES: · Deliver technical support to customers via phone and online channels · Assist the Customer Service and Sales teams with technical questions and requests · Provide feedback to the Product and Quality teams on potential product issues · Share insights with the Content team regarding catalog lookup, images, and related improvements · Report failure analysis and product improvement recommendations to Quality and Engineering · Track and report monthly support metrics EDUCATION: High School diploma or GED (preferred but not required) WORK ENVIRONMENT: Office and warehouse setting PHYSICAL/MENTAL REQUIREMENTS RELATING TO ESSENTIAL FUNCTIONS: · Solid mechanical aptitude and broad knowledge of automotive repair across applications · Ability to read technical prints/drawings and utilize Rotomaster resources · Proficiency with Microsoft Office programs · Excellent communication skills to explain technical information clearly to customers and internal teams · Solid customer service mindset EXPERIENCE: Knowledge of the automotive aftermarket parts industry and experience with automotive engine repair and diagnostics. TRAINING: To be provided as required. SKILLS: · MS Office, · Exceptional communications skills · Ability to work with customers Job Type: Full-time Pay: From $35.00 per hour Benefits: - Casual dress - Dental care - Extended health care - Life insurance - On-site parking - Paid time off Work Location: In person Apply on Kit Job: kitjob.ca/job/2ogjmn