Optical Assistant/Receptionist (Port Coquitlam)

Job Overview We are seeking a friendly and organized Optical Assistant/Receptionist to join our eye care team. This role involves providing exceptional customer service, managing patient appointments, and supporting optical operations. The ideal candidate will have a passion for healthcare, excellent communication skills, and a professional demeanor. Prior experience in optical settings or retail sales is a plus, but we are willing to train the right candidate. This position offers an engaging environment where you can develop your skills in a growing healthcare field. Duties - Greet patients and visitors warmly upon arrival, ensuring a positive first impression - Schedule and confirm patient appointments efficiently using our scheduling software - Assist patients with selecting eyewear and accessories, providing product knowledge and recommendations - Manage front desk operations including check-in/check-out procedures and payment processing - Maintain accurate patient records, including medical history and optical prescriptions - Support optical staff with lens measurements, frame adjustments, and basic laboratory tasks - Handle phone inquiries, respond to patient questions, and provide information about services offered - Social Media lead - Ensure the cleanliness and organization of the reception area and optical lab - Utilize electronic health records systems such as Optosys to document patient interactions and updates Skills - Knowledge of medical terminology related to eye care is preferred - Experience with laboratory procedures or optical equipment is advantageous - Background in retail sales or customer service enhances ability to assist patients effectively - Strong communication skills for interacting with diverse patients and team members - Ability to learn quickly about optical products, insurance processes, and electronic health record systems like Optosys - Organizational skills to manage appointments, records, and inventory efficiently - Qualified appearance and demeanor to represent the practice positively - Knowledge in Networking systems would be a great asset This role is ideal for motivated individuals interested in healthcare or retail environments who want to grow their career in optometry or optician. Prior experience in optical settings or related fields is beneficial but not required; training will be provided to ensure your success in this position. Please include a hand written cover letter. Only short listed candidates will contacted for interviews. Pay: $20.00 per hour Benefits - Store discount - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pbawo