Part-Time Clerical Associate - Tech Support (Saskatchewan)

Join SaskTel as a Clerical Associate in Yorkton, SK, providing essential tech support for SecurTek alarm systems. You're pivotal in resolving customer concerns through effective problem-solving. In this part time role, you will field inquiries from customers and dealers regarding alarm systems, employing analytical skills to diagnose and resolve issues swiftly. Documentation of actions and collaboration with technical teams are key aspects of your job, ensuring high-quality service and customer satisfaction. Your role may also involve assisting in the testing of new services and devices. Key Responsibilities: • Handle technical support inquiries from customers and dealers • Troubleshoot and resolve installation and operations issues • Manage alarm panel software uploads and downloads • Record system tests and emergency responses • Enter customer information and updates accurately Requirements: • Two years of relevant technical experience • Strong analytical and problem-solving abilities • Knowledge of security products and services • Good communication skills in dealing with clients • Familiarity with PCs from hardware and software perspectives Make a difference in customer experiences while advancing your tech support career with SaskTel. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ooqsz