Contact Center Developer Specializing in Voice (Saskatchewan)

Become a part of Mitel as a Contact Center Developer focused on voice applications and automated solutions. Your programming skills will enhance client experiences and streamline operations. In this specialist role, you will design, develop, and integrate voice applications for various contact center challenges. Your expertise in IVRs, voice bots, and conversational flows will be pivotal in creating meaningful customer interactions. Collaborate with UX teams and utilize your knowledge of integration technologies to facilitate seamless automations. Key Responsibilities: - Develop and design voice and text flows for applications - Build integrations between voice portals and external databases - Implement REST APIs and handle SQL in your projects - Produce call flow scripts with Text to Speech capabilities - Engage with interdisciplinary teams for customer journey insights Requirements: - Bachelor’s in System Analysis, Computer Science, or related - Experience with contact center platforms including Genesys - Knowledge of Natural Language Processing technologies - Familiarity with Cognitive AI like IBM Watson - Fluent in Portuguese and advanced English skills Utilize your voice application expertise to drive innovation at Mitel. Apply on Kit Job: kitjob.ca/job/2pse6r