Desktop Support (Prince George)

Overview Our Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity . This role is fully onsite and requires hands-on experience supporting end users in a corporate environment. Responsibilities - Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment - Support operating systems, Microsoft 365, and other business applications - Troubleshoot and resolve technical issues independently, escalating when required - Manage and respond to service requests via phone, email, walk-ins, and ServiceNow - Install, configure, and maintain hardware, operating systems, and software applications - Troubleshoot network connectivity and related issues - Administer user accounts and support a client-server environment - Identify recurring issues and implement long-term solutions to improve stability - Ensure timely resolution of tickets while maintaining robust customer service standards Required Experience & Qualifications - 2+ years of experience in a Help Desk or Desktop Support role - Strong knowledge of Microsoft 365 (O365 suite) - Experience troubleshooting hardware, software, and basic networking issues - Hands-on experience with device setup, installation, and configuration - Familiarity with ticketing systems (ServiceNow preferred) - Strong communication and customer service skills - Ability to work both independently and collaboratively in a team environment - Excellent problem-solving and troubleshooting abilities Apply on Kit Job: kitjob.ca/job/2pcag1