Client Service Representative (British Columbia)

What you’ll be doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative you’ll answer questions, assist with transactions, and proactively connect clients with the right team members to support their financial goals. Client engagement – Help clients manage their accounts and products, focus on the client experience, and make interactions meaningful. Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and collaborate with others to create better solutions. Leveraging technology – Become a technology expert, introduce clients to mobile banking applications, and help them manage their banking needs. Who you are Put clients first and engage with purpose to find the right solutions. Goal‑oriented, motivated by delivering your best to make a difference. Passionate about people, building diverse relationships, and respecting different perspectives. Curious, loves to learn, and seeks growth opportunities. Values trust, teamwork, and accountability, and lives these values in the workplace. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. You can expect a competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and MomentMakers – our social, points‑based recognition program. We also offer a paid day off dedicated for you to invest in your growth and development. Commitment to Inclusion and Equality CIBC is committed to creating an inclusive setting where all team members and clients feel like they belong. If you need accommodation, please contact us. Location and Employment Chilliwack – 5955 Vedder Road. Regular full‑time employment. The role requires being on site during banking center hours, which may include evenings, weekends, and travel to multiple centers within a reasonable distance. Skills Client Issue Resolution Client Service Customer Experience (CX) Digital Literacy Empathy Financial Products Interpersonal Communication Standards Compliance Transaction Services #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pld61