Client Service Representative (British Columbia)

What you’ll be doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions and proactively connect clients with the right team members, serving as the first line of support as they work toward their financial goals. You’re flexible to work we banking centre hours, which may include evenings and weekends, and may be required to work at multiple centres within a reasonable travel distance. You will be on‑site full‑time. How you’ll succeed Client engagement – Help clients manage their accounts and products; focus on the client experience and make interactions meaningful; connect clients to the right CIBC team members. Problem solving – Listen, ask questions, put yourself in the client’s shoes; take accountability for client issues and know when to lean on others to create better solutions together. Leveraging technology – Become a technology expert; introduce clients to mobile banking applications so they can better manage their banking needs. Who you are You put clients first, engage with purpose to find the right solutions, and go the extra mile because it’s the right thing to do. You’re goal oriented, motivated by achieving goals and delivering your best. You’re passionate about people, enjoy learning, and have a strong sense of curiosity. You engage with your heart and mind, care about people, respect different perspectives, and listen to others. Trust, teamwork, and accountability are values you live by. What CIBC Offers Market-competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program. We provide a career‑focused environment with opportunities such as Purpose Day, a paid day off for personal growth. Subject to plan and program terms and conditions. What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact . CIBC is committed to clarity in its hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You must be legally eligible to work at the specified location and, where applicable, have a valid work or study permit. We may ask you to complete attribute‑based assessments and other skill tests, including simulation, coding, and French proficiency. We use artificial intelligence tools during the recruitment process. Skills Client Service Continuous Learning Customer Engagement Problem Solving Teamwork Job Location Kamloops – 565 Notre Dame Ave Employment Type Regular – Weekly Hours 15 #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ploqj