Customer Service Associate for E-Commerce (British Columbia)

Join Mine & Yours as a Customer Service Associate focused on creating a high-touch digital experience. Support client inquiries and e-commerce operations in a luxury setting. This position requires 1-3 years of experience in customer service, with a focus on detail and solutions. You will respond to inquiries through Gorgias, email, and SMS, ensuring timely and accurate support that aligns with our luxury brand. Proactive communication and teamwork across departments will enhance the overall customer journey. Key Responsibilities: • Address all customer inquiries within 24 hours • Provide tailored product and order assistance • Resolve order-related customer issues efficiently • Collaborate cross-functionally to maintain service excellence • Monitor and optimize the Gorgias helpdesk system Requirements: • 1-3 years of relevant customer service experience • Proficient written communication in luxury tone • Ability to stay organized and detail-oriented • Familiarity with Gorgias or similar platforms preferred • Capable of managing priorities in a fast-paced setting Deliver personalized customer care while enhancing the e-commerce experience at Mine & Yours. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pn5h1