Customer Experience Associate (British Columbia)

Work Location Qualicum Beach, British Columbia, Canada Work Hours 15 hours Line of Business Personal & Commercial Banking Pay $22.00 - $27.21 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank, building deep and lasting relationships with customers and providing a broad range of customer service transactions and advice on services, products, and solutions to existing or prospective TD customers. Responsibilities Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence. Qualifications High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities. A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Benefits TD’s Total Rewards package includes base salary, variable compensation and a range of key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking perks and discounts, career development, and reward and recognition programs. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pnfc2