Remote Technical Support Representative - Work from Home …, British Columbia

The Opportunity Description This is a fully remote work-from-home contract opportunity with potential for extension based on performance and business needs. Now Hiring Across: - Alberta - British Columbia - Manitoba - New Brunswick - Newfoundland and Labrador - Nova Scotia - Prince Edward Island - Saskatchewan As a Technical Support Representative, you will provide first-level technical support and customer service for client products. This role is ideal for candidates who enjoy troubleshooting, helping customers solve problems, and working in a structured remote environment. Why This Role Stands Out - Fully remote work environment - Competitive compensation - Structured paid training and support - Opportunity to gain experience supporting technical and medical-related products - Potential contract extension and long-term opportunities - Supportive and collaborative team environment What You’ll Do - Provide first-level technical support and customer service - Troubleshoot and resolve technical issues using diagnostic tools and procedures - Deliver empathetic, solution-focused customer support - Accurately document customer interactions in electronic systems - Coordinate with internal teams to ensure timely issue resolution - Schedule service calls and follow up with customers as needed - Maintain professionalism and ownership throughout the customer experience Experience Required for Your Success Work Environment Requirements - Must reside in: Alberta, British Columbia, Manitoba, Recent Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, or Saskatchewan - Dedicated, distraction-free workspace required - Hardwired high-speed internet connection required (Wi-Fi not permitted) Minimum Qualifications - Associate’s degree or certification from an accredited program for technical and/or clinical education required - Minimum 2 years of experience in a technical support or clinical/medical device support role - Experience using electronic documentation systems required - Strong communication and comprehension skills - Ability to type at least 30 WPM and pass language/grammar screening - Comfortable navigating multiple systems and applications simultaneously - Strong problem-solving and customer service skills Preferred Qualifications - Previous contact center experience - Working knowledge of Microsoft Office applications including Outlook, Word, and Excel Apply Today Join a team where your technical expertise and customer support skills make a real impact while working from the comfort of your home. Apply on Kit Job: kitjob.ca/job/2psylz