Remote Bilingual Customer Service Roles (Québec City)

Join a recent department as a Bilingual Customer Service Representative with Randstad Canada, working entirely remotely. Utilize your bilingual communication skills to assist customers across Canada every day! In this full-time role, you'll handle a variety of customer inquiries in both English and French, managing 50-60 inbound calls daily. Your expertise in navigating internal channels and CRM systems will help you effectively assist with loyalty programs and other customer needs. Plus, enjoy the flexibility of a rotational shift schedule planned in advance. Key Responsibilities: - Process new and replacement redemption orders promptly - Route customer inquiries for efficient resolution - Assist with loyalty points, fraud issues, and navigation - Maintain detailed records of customer interactions - Handle approximately 50% French and 50% English calls Requirements: - Strong bilingual skills in French and English - Experience in a high-volume call center - Proficiency with MS Teams, Outlook, and CRM software - Solution-oriented approach - Reliable computer and Ethernet internet connection Leverage your bilingual skills in customer service while working remotely with Randstad Canada. Apply on Kit Job: kitjob.ca/job/2prout