Customer Support Advisor Red Deer, Alberta, Canada, Central Foothills (Sundre)

Overview Brandt is currently seeking an

Outside Parts&Service Representative

for our

Red Deer Construction and Forestry

location.

This is an outside sales position responsible for promoting and selling Construction and Forestry parts and service, as well as providing after sales support to new and existing customers.

Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction

Assist the Parts&Service departments to increase profitability and performance

Regularly prospect and cold call new accounts to discuss new promotions and programs

Implement yearly territory plan including a customer target list to maximize sales potential

Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month

Keep customers current on new products and services

Develop prospective customers with a goal of 2 per month

Follow-up with customers on unit and machine performance

Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required

Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies

Gather competitive product and pricing information and supply to management

Participate in all required training and development opportunities

Follow up on customer concerns and communicate effectively to the appropriate Management Team

Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle

Other duties as assigned

What We Look For

2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department

Journeyman ticket/Red Seal in Parts or Service is considered an asset

Valid Driver’s License and clean driver’s abstract will be required

Exemplary customer service skills

Excellent communication skills

Knowledge of Construction and Forestry parts, operations, and industry

Demonstrates a positive and professional attitude towards internal and external situations

Strong time management skills with the ability to meet tight deadlines

Ability to work independently and as part of a team

Strong decision-making skills

Ability to work flexible hours

Requires travel within assigned territories with the potential of returning home most nights

What We Offer

Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.

Continuous Learning: through on-the-job training and educational opportunities.

Opportunities for advancement within a growing company that values initiative and teamwork.

Comprehensive benefits coverage: including health, dental and more to support your wellbeing.

Retirement savings programs: Pension and RRSP programs to help you invest in your future.

Brandt invests in you by providing on-the-job training and support while you build an excellent career. There are many opportunities for professional growth in our Agriculture, Construction&Forestry, Transportation, and Material Handling branches across Canada, Australia, and New Zealand. Become a leader at Brandt that utilizes the latest advanced products and services.

When you work for Brandt, we work for you. It’s as simple as that!

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