Service Advisor, Ponoka

Overview Fountain Tire Ponoka is looking for a friendly individual to join our team as a Service Advisor At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? - Competitive wages based on experience - Benefit programs for you and your family (Health, dental, and vision) - RRSP program with company matching - We will develop your skills and certifications with our excellent training program & opportunity for advancement - The opportunity to work with an excellent team and excellent customers - Regular day shifts - Discounts for you and your family on tires, parts, and mechanical services Responsibilities: - Creating work orders and arranging bookings and communicating them to the technicians - Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. - Provide proactive calls to customers to determine their satisfaction level with the service they have received - Recommend tire service, specialty tire service, wheel and mechanical service to customers - Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. - Keep promotional material updated in the showroom. - Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. - Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. - Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? - Experience in the automotive repair industry or tire industry is an asset - Effective listening skills with the ability to identify customer needs and provide recommendations - Working knowledge of passenger, light truck and, specialty tires and mechanical services - Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract - Excellent customer service and a great attitude are a must - A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store (6502 46 Ave) or online today Apply on Kit Job: kitjob.ca/job/2otb56