Customer Support & Sales Representative (Red Deer)

Description Themes and Variations Inc. is looking for a full-time rep to join our district marketing and customer support team for our flagship product, MusicplayOnline. MusicplayOnline is a subscription based sequential music curriculum website, designed for elementary schools. We provide structured, ready-to-use lesson plans for teachers. Each weekly lesson introduces new musical concepts, reinforces prior learning, and includes seasonal and holiday repertoire. All the planning is done for the teacher! The primary focus for this position would be to develop and execute outreach strategies for the team to reach new school districts as potential clients. It would also include facilitating the sale of MusicplayOnline district subscriptions, activating those accounts once the sale has completed, and maintaining a positive customer service relationship with the district. An additional focus of this role would be responding to customer inquiries through our support communication channels. Why This Role Matters Your work will directly impact the success of our district team outreach, leading to higher engagement, more demo bookings, and stronger customer relationships. Your work with our support team will lead directly to an improved customer service experience for our customers. What You’ll Do - Learn the technical in’s and out’s of our products. - Respond to and resolve inquiries made to our support team. - Work with our development team testing and improving our digital products. - Conduct online research to identify and verify potential customers. - Generate quotes for new and existing district subscribers. - Facilitate account activation for successful sales. - Ensure data accuracy and completeness to support effective campaign performance. - Participate in regular check-ins to review progress, share findings, and receive support. - Leverage AI tools to assist in capturing high quality contact data. What We Offer Full-time employees have access to company health insurance and flexible vacation time. You’ll receive training, guidance, and mentorship from our experienced team. Key Skills & Attributes - Robust internet research abilities and analytical mindset - Highly organized, detail-oriented, and accurate - Excellent written and verbal communication skills - Reliable and self-motivated, able to meet goals independently Hours and Compensation - 40 Hours/Week - $21/hour – paid bi-weekly Applicant Requirements - Must be able to commute to the Red Deer office weekly - Excellent communications and relationship skills - Experience in a customer service role preferred - Bachelor’s Degree, Elementary Education Major preferred - Experience teaching in a K-8 setting preferred - Experience with online curricula and curriculum development preferred Job Type: Full-time Pay: From $21.00 per hour Benefits: - Casual dress - Dental care - Extended health care - Flexible schedule - On-site parking Ability to commute/relocate: - Red Deer, AB T4N 6Y5: reliably commute or plan to relocate before starting work (required) Language: - English (required) - French (preferred) Location: - Red Deer, AB T4N 6Y5 (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pjjdz