Instructor - Corporate & Customized - Continuing Education …, Regina

Competition Number ESC07164 Org Code/Description Entrepreneurship & SmallBusiness NC-39812-DEPT Location Saskatchewan Polytechnic Regina Campus Posting Title Instructor - Corporate & Customized - Continuing Education Contract - (CUST 1604 - Customer Service Essentials) Contract Start Date 07/01/2026 Contract End Date 12/31/2026 Contract Rate $60 per hour Ongoing No Bargaining Unit Faculty Association Course Dates and Times Contract Hours/Contract Hours per Student Total Contract Hours Based on Student Enrollment Supervisor ID Number 000332266 Supervisor Position Number Posting Status Open Date Posted 05/29/2026 Closing Date 06/12/2026 The following course date & delivery method may be subject to change due to the current situation. Customer Service Essentials – November 25-26, 2026. This is an online delivery course that runs on Wednesday & Thursday from 8:30am – 12:00pm. More courses & dates may be added as required. You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time. Notes Quick Link Job Duties/Qualifications, Skills and Abilities (QSA) Job Duties Job Duties - Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients. - Ability to model excellence communication, listening and oral presentation skills. - Answer student questions and provide individual feedback on service excellence and customer service skills. - Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment. - Manage the classroom to provide an optimum learning environment for students. - Work co-operatively with the Continuing Education Consultant and colleagues in “team” workplace. QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Description Required Qualifications - Four year Bachelor of Education degree with a major in Business Education; OR Four year Bachelor of Education degree plus an Office Education certificate; OR an equivalent combination of education and recent, relevant experience.- Expert understanding of customer service practices. - Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict. - Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills. - Recent relevant industry teaching experience preferred. - Ability to effectively use a variety of instructional techniques when presenting the material such as role plays. - Must be available to travel across the province to deliver customized courses. Desired QSA Apply on Kit Job: kitjob.ca/job/2pbpdo