Representative - Customer Service (Yorkton)

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!What’s in it for You

Permanent, full time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work! Enjoy regular salary reviews and incentive opportunities. EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided. We promote within; excellent opportunities to advance along with educational assistance so you can pursue your career goals.A benefits package designed with your total well‑being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health&dental plan, disability, life insurance, vision care, and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future! Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more. As a Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer’s service needs and refer to other service or technical departments for follow up as needed.Responsibilities

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back‑up support to sales counter with walk‑in and telephone inquiries.Qualifications

High School Degree or Equivalent required Associate’s Degree (U.S.) / College Diploma (Canada) preferred 2–4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writingAble to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e‑mail Compensation Details

$21.63 - $27.04 Per Hour. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. In addition, EECOL offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

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