Delivery Clerk/File Organizer (Repentigny)

We are looking for a Delivery Agent/File Organizer to join our team! As part of your job, you will be responsible for ensuring customer satisfaction by delivering vehicles in a professional manner and performing various support duties as requested by your supervisor: • Monitor customer satisfaction levels; • Process payments; • Oversee the preparation of all sold vehicles for delivery, ensuring that selected options have been properly installed and that all features are fully functional (tinted windows, decals, floor mats, etc.); • Ensure that items requiring installation are scheduled; • Ensure that the vehicle is ready for delivery (cleanliness, owner’s manual, etc.); • Coordinate the delivery; collect payment upon delivery, offer a tour of the dealership’s facilities, and introduce customers to the appropriate dealership staff, including the manager and technical advisor; • Complete the delivery, explain all the car’s features to the customer, including the manufacturer’s warranty, services offered by the dealership, and the customer satisfaction survey; • Promptly address customer issues or complaints by immediately informing the sales manager; • Actively participate in the owner follow-up and retention program to foster customer loyalty; • Actively participate in various customer service-related matters; • Assist sales managers when necessary; • Perform other duties as needed and as directed by management. The ideal candidate presents a qualified image, is well-groomed, and has at least one year of experience. Apply on Kit Job: kitjob.ca/job/2ni8bu