Customer Support Representative at Teladoc Health (Repentigny)

Deliver exceptional service as a Tier 1 Patient and Member Support Representative at Teladoc Health. Manage calls, emails, and chats to resolve inquiries and enhance customer satisfaction.

In this pivotal role, you will provide outstanding support to patients and members in a call center environment. Your ability to communicate complex concepts clearly is crucial. You will need strong problem-solving skills to effectively address inquiries and occasionally handle crisis situations while working both independently and as part of a team-oriented team.

Key Responsibilities: • Handle inbound calls, emails, and chats professionally • Resolve members inquiries and coordinate responses efficiently • Provide information about Teladoc Health services • Adapt to various challenges in a high-paced environment • Maintain high customer satisfaction through effective communication

Requirements: • Bi-lingual in English and French • Exceptional empathy and engagement with patients • Strong organizational skills to manage priorities • Ability to thrive in a fast-paced setting • Experience in virtual healthcare and crisis handling

Become a vital part of Teladoc Health’s mission with your customer service expertise. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2owd7e