Bilingual Customer Service/ Order Desk Representative …, Richmond Hill

Job Overview Our client, a leading global manufacturer & distributor based in Richmond Hill, ON, is currently seeking a Bilingual Customer Service Representative/ Order Desk to join their growing team. This company is recognized for its world-class manufacturing capabilities, global sourcing network, and ability to deliver customized high-volume solutions tailored to client needs. This is a full-time, permanent in-office opportunity offering a competitive salary of $60,000–$63,000, comprehensive benefits after three months, and RRSP's with company match. Duties - Provide exceptional bilingual customer support by responding to product and service inquiries promptly and professionally - Process customer orders accurately and efficiently to meet demand and delivery expectations - Handle inbound and outbound customer communications via phone and email in a courteous and solution-oriented manner - Prepare and provide customer quotations in a timely fashion - Manage multiple customer accounts while maintaining a high level of service and responsiveness - Resolve customer concerns by identifying root causes and contributing to continuous process improvements - Enter and manage orders within the company’s ERP system - Build and maintain strong client relationships through effective communication and customer engagement - Collaborate with internal departments to ensure customer satisfaction and operational efficiency - Support additional projects and responsibilities as assigned by the Customer Service Manager Skills - 3-5 years of experience in a customer service or client support role - Fully bilingual in English and French with excellent verbal and written communication skills in both languages - Post-secondary education is considered an asset - Experience working with ERP systems (SAP, AS400 or other) is preferred - Strong interpersonal skills with the ability to handle challenging situations professionally and diplomatically - Customer-focused mindset with a demonstrated ability to build trust and maintain positive client relationships - Comfortable working in a fast-paced, dynamic environment - Naturally curious with a willingness to learn and continuously improve - Robust problem-solving, organizational, and time-management skills - Reliable, punctual, detail-oriented, and able to effectively manage multiple priorities simultaneously Job Types: Full-time, Permanent Pay: $58,000.00-$63,000.00 per year Benefits: - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - Vision care Ability to commute/relocate: - Richmond Hill, ON: reliably commute or plan to relocate before starting work (required) Experience: - Bilingual Customer Service/ Order Desk: 2 years (required) Language: - French (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2oav3w