Retail Technical Support Agent Position, Richmond Hill

Become a Retail Technical Support Agent in Richmond Hill, Ontario, focusing on system support for users. This role is pivotal in troubleshooting and resolving technology issues in retail environments.

As a Retail Technical Support Agent, your responsibilities will include managing support for Point-of-Sale systems and collaborating with various analysts. The position values excellent communication skills along with a comprehensive understanding of hardware and software troubleshooting. You'll contribute to ongoing improvements and ensure client satisfaction through timely issue resolution.

Key Responsibilities:• Provide support for POS systems and networking issues • Collaborate with analysts for effective problem-solving • Contribute ideas to enhance the support team's efficiency • Proactively resolve client issues and ensure satisfaction

Requirements:• Proven troubleshooting and diagnostic abilities • Knowledge of PCs, Windows, and Active Directory • Familiarity with IP protocols and software applications • Experience with remote access tools and ServiceNow • Valid driver's license required

Support retail operations efficiently and ensure tech reliability as part of our Richmond Hill team. #J-18808-Ljbffr