Principal Product Manager (CCM/ Form Solutions), Richmond Hill

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can’t replace to help us shape the future of information management. Join us.

OpenText is seeking a Principal Product Manager to be part of a product management team driving delivery and continuous evolution of Customer Communications and Form solutions in the Digital Experience area. The ideal candidate has experience as a product manager with SaaS applications, is familiar with CCM and Form solutions, understands technical architecture and engineering practices, and can seamlessly work with groups ranging from customers and partners to architects and engineers.

Your Impact You will contribute to the development of product vision and strategy, drive product and feature requirements, and manage development and delivery of new SaaS applications. You will work closely with other product management, engineering, platform and cloud teams to ensure that every aspect of solutions is built and launched to meet customer needs.

What The Role Offers

Identify opportunities to drive growth of DX solutions.

Determine customer needs and use cases and translate into product roadmaps and requirements.

Conduct market and competitive research to ensure solutions drive customer growth.

Partner and collaborate with other product managers and cross‑functional teams to deliver integrated solutions.

Manage development and delivery of products and solutions from definition to launch.

Work closely with engineering to ensure solutions meet customer expectations.

Enable and support marketing, sales, services, and other teams to ensure market growth.

What You Need To Succeed

5+ years of product management experience delivering enterprise software and cloud applications.

Experience with CCM and digital experience solutions is strongly preferred.

Proven success as a product manager driving product definition and requirements for SaaS applications.

Experience working with engineering teams on solution architecture, APIs, and integrations.

Strong written and verbal communication skills; ability to simplify complex topics for diverse audiences.

Proven ability to work in a global, matrixed environment with cross‑functional stakeholders (Engineering, GTM, Professional Services, Support).

Comfortable operating in ambiguity and fast‑changing environments; strong execution discipline and attention to detail.

AI-First Mindset: Familiarity with GenAI, predictive AI, and agentic AI concepts.

Market Analysis: Strong skills in competitive research, customer discovery, and market segmentation.

Technical Acumen: Solid understanding of cloud technologies, business process orchestration, and data management.

Execution Excellence: Experience with roadmap planning/prioritization, Agile/Scrum, and aligned cross‑functional collaboration.

Customer-Centricity: Passion for solving real‑world problems through empathetic design and impactful product experiences.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

Compensation At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial well‑being. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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