Customer Service & Order Processing Associate (Richmond Hill)

About Us Opulence Global is a Canadian-based lifestyle products company. With nearly two decades of success and an expanding international footprint, our newly renovated headquarters and flagship showroom reflect our commitment to excellence, exclusivity, and innovation. The Role We are seeking a detail-oriented and customer-focused Customer Service & Order Processing Associate to join our team. This role is ideal for someone with strong administrative and logistics experience who thrives in a fast-paced environment. The successful candidate will be responsible for managing product orders, supporting shipment processes, and ensuring a seamless customer experience. This position will also act as a front desk floater, providing reception support as needed. Key Responsibilities - Process and verify daily product orders with accuracy and efficiency - Print and organize daily order reports - Coordinate and track shipments, including handling delivery exceptions - Communicate with customers and partners via phone and email regarding order status and shipping updates - Investigate and resolve shipping issues in a timely manner - Maintain accurate records of orders, shipments, and customer interactions - Provide administrative support related to logistics and order management - Act as a front desk floater when required: - Greet clients and visitors - Answer and direct incoming calls - Assist with general reception duties Qualifications - Previous experience in customer service, order processing, or administrative roles - Experience in logistics, shipping, or supply chain is a strong asset - Strong attention to detail and organizational skills - Ability to multitask and prioritize in a fast-paced workplace - Excellent verbal and written communication skills (English required) - Comfortable handling phone-based customer interactions - Proficient in Microsoft Office (Excel required); CRM or order management systems are a plus - Professional, reliable, and team-oriented Pay: $20.00-$25.00 per hour Benefits: - Company events - On-site parking - Paid time off Education: - Secondary School (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2okptw