Order Analyst, North York

POSITION: Operations Analyst – Wireless Exceptions

Location: York Mills, North York, ON

Salary Rate: $30.00/hr + $1.00/hr travel allowance

Schedule: Monday to Friday | Day Shift | 8:00 AM – 4:30 PM

Tenure: Full-Time, Ongoing

We are currently seeking an experienced and detail-oriented Operations Analyst – Wireless Exceptions to join a fast-paced operations environment supporting wireless order fulfillment and exception management processes.

This role is responsible for managing and resolving wireless order exceptions, coordinating with internal departments and third-party logistics providers (3PLs), and ensuring operational efficiency and customer satisfaction through timely issue resolution and continuous process improvement.

Key Responsibilities

• Manage and oversee wireless order exceptions related to failed shipments and fulfillment issues
• Coordinate with internal teams including Operations, Customer Care, IT, Sales, and external 3PL partners to investigate and resolve issues
• Analyze ERP and inventory management systems to identify root causes and implement corrective actions
• Open and manage Incident (INC) tickets and collaborate with IT teams through issue resolution
• Monitor exception trends, operational risks, and performance metrics to identify improvement opportunities
• Process dealer and consumer order cancellation requests accurately and within service timelines
• Maintain detailed documentation of exception cases, resolutions, and process updates
• Support process improvement initiatives focused on operational efficiency and error prevention
• Ensure inventory accuracy and compliance with operational procedures

Qualifications & Skills

• Strong analytical and problem-solving abilities
• Experience working with ERP systems and inventory management platforms
• Experience supporting or coordinating with third-party logistics (3PL) providers is considered an asset
• Ability to troubleshoot operational and system-related issues effectively
• Strong communication and stakeholder management skills
• High attention to detail with the ability to multitask in a fast-paced environment
• Strong organizational and time management skills
• Continuous improvement mindset with a proactive approach to resolving operational challenges

Preferred Experience

• Experience in wireless, telecommunications, logistics, supply chain, or fulfillment operations
• Familiarity with incident management and ticketing systems
• Experience handling exception reporting and operational escalations

What We're Looking For

• Self-motivated and solution-oriented individuals
• Strong team players who can collaborate across multiple departments
• Candidates who thrive in a fast-paced operational environment
• Individuals with strong ownership and accountability mindset