Customer Service Rep/Dispatch (Richmond)

Job post summary Date posted: February 4, 2026 Pay: CA$60,000.00 - CA$80,000.00 per year : Overview High-Definition Concrete Ltd. is currently seeking an experienced and reliable Customer Service Rep/Dispatch to join our team. High-Definition Concrete is a multigenerational concrete company privately owned and operated in the Greater Vancouver Area. This role requires robust communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Customer Service Rep/Dispatch supports daily operations by coordinating orders, schedules, and customer communications A Customer Service Rep/Dispatch at High-Definition Concrete, your job responsibilities will consist of, but not be limited to, the following: Key Responsibilities · Take and process concrete orders accurately, including mixed designs, quantities, delivery times, and job site details · Coordinate closely with dispatch, plant operators, and drivers to schedule deliveries and resolve issues · Enter orders, tickets, and customer data into the company system · Assist with general office duties as needed, including filing, reporting, and data entry · Support sales staff with quotes, order follow-ups, and customer account maintenance · Maintain organized records of orders, delivery tickets, and customer communications · Monitor job progress and proactively communicate delays, changes, or delivery updates · Resolve customer concerns, complaints, or billing questions in a professional and timely manner · Monitor daily schedules and communicate delays, weather impacts, or job changes to customers and internal teams · Ensure compliance with company policies, safety procedures, and DOT / industry regulations Requirements & Qualifications · Minimum 2 years of experience in customer service, dispatch, or logistics · Understanding of scheduling, order processing, and coordination · Proficiency in Microsoft Excel, Outlook, and office systems · Strong written and verbal English communication skills · Detail-oriented, organized, and able to multitask in a fast-paced environment · High attention to detail and strong organizational skills · Ability to work independently and meet deadlines Compensation & Benefits · Vacation pays and statutory holiday pay (per ESA). · Extended health, dental, and vision benefits after 3 months. · Supportive, safety-focused, and collaborative team environment. Schedule - Monday to Friday, with occasional Saturdays as business needs require. - Standard 8-hour workdays, with overtime on weekdays as required by business needs. Job Types: Full-time, Permanent Pay: $60,000.00-$80,000.00 per year Experience - customer service, dispatch: 2 years (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2o3nye