Customer Experience Manager At Michaels Richmond

Lead the customer experience team at Michaels in Richmond, BC. Drive compliance with standards while managing key performance indicators and store operations effectively. As a Customer Experience Manager at Michaels, you will assist the Store Manager in adhering to standard operating procedures and company programs. Key responsibilities include leading front-end policies, managing the team’s KPIs, and planning in-store events. You will also handle cash reconciliation, inventory processes, and onboarding current team members while serving as Manager on Duty. Key Responsibilities: • Ensure compliance with front end policies and procedures • Manage the omnichannel processes effectively • Train, coach, and develop the customer experience team • Plan and execute in-store events per company standards • Execute shrink and safety programs efficiently Requirements: • Preferred retail management experience • Ability to stand and move throughout the store • Skilled in lifting, bending, and carrying items • Commitment to positive team dynamics and customer service • Flexibility for nights, weekends, and early mornings Elevate customer experiences by leading your team and implementing high standards at Michaels. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o8rty