Operations Administrator (Richmond)

Role Description: Operations Administrator Reports To: Director of Operations Classification This is a permanent, full-time position primarily working Monday-Friday during normal business hours, with potential for further growth opportunities. Mission The Operations Administrator will directly support the Director of Operations and Executive Team, ensuring smooth execution of daily operations and administrative functions that contribute to the company’s operational excellence. This role has a significant impact on the company’s success, helping shape the way we work and creating a seamless operational experience for both internal teams and external client partners. Key Focuses o Plan, review and execute administrative and operational processes to ensure optimal efficiency and support throughout the company. o Provide assistance, conduct research, coordinate & organize travel, plan and record meetings & minutes, liaise with various vendors, answer general inquiries. o Lead the execution of company events & meetings, source office supplies, food & beverage, etc. o Provide Talent Development (HR) support and administrative functionality. o Provide secondary support for our Client Support and Accounts Receivable processes, including responding to client communication via phone and/or email as needed. Success Outcomes o Proactive, timely, effective administrative support to the Director of Operations and Executive Team, leading to demonstrated improvement in workflow efficiency and document management. o Reduction in administrative turnaround time and unresolved support issues o Increased culture of excellence and continuous improvement. Character o Humility - treats others with respect, seeks meaningful feedback, and responds thoughtfully to constructive critique. o Integrity – always builds trust and maintains confidence through consistent follow-through and proactive, transparent communication. o Collaborative - fosters a cooperative, positive work environment and contributes to team success. o Conscientious - effectively manages time, prioritizes appropriately, stays focused on long term goals. o High Standards - takes ownership, delivers results, and holds themselves and others accountable. Competencies o Professional communication Skills - strong command of English; communicates clearly and effectively verbally and in writing. Deftly uses tactical empathy methodology, actively listens, understands what is needed, and negotiates assertively. o Solution(s) provider – asks probing questions, effectively guides discussion to recognize opportunities and provide tailored solutions; identifies key issues, and will assertively ‘shape’ discussion as relevant. o Efficiency and Adaptability - delivers results with optimal time and effort; easily adjusts to changing priorities, situations and opportunities. o Emotional Intelligence - demonstrates self-awareness, empathy, and the ability to navigate interpersonal dynamics with professionalism. Qualifications and Experience o Legally able to permanently work in Canada. o Proficient with Chat GPT, MS Office suite (Outlook, Teams, Word, Excel) and other business tools (Salesforce, SharePoint, Canva); experience with social media, particularly LinkedIn. o Current, unrestricted driver’s license, and valid passport to allow for international travel. o Knowledge of and experience in the aviation industry is an asset. o Diploma or bachelor’s degree in Business Administration preferred, and/or several years relevant experience. Compensation, Benefits, and Travel o Salary range of $68,000 - $78,000 annually, based on experience and qualifications, with opportunities for performance-based growth and advancement. o Benefits - Comprehensive package, including extended health care (with dental and vision care), Health Spending Account (HSA) and Lifestyle Spending Account (LSA), generous vacation, and a flexible, growth-oriented work environment. o Intermittent travel to attend meetings (primarily during the business week), up to 3-4 times annually, may be required (at Company expense). Employee Location & Hybrid environment o Metro Vancouver area preferred. o Work primarily remotely, with scheduled in-office collaboration 4-5 days per month at our (YVR) Vancouver Office (depending on proximity). o All necessary business tools, secure platform access, and required IT support are provided by the company. Join Us - We’re excited to meet forward-thinking professionals ready to passionately generate revenue in the business aviation world. If this sounds like you, we’d love to hear from you! About TrainingPort.net TrainingPort.net provides expertise and industry partnerships to help business aviation clients understand their risk profile, and delivers online training to mitigate the risk. Founded in 2005, we have hundreds of clients and thousands of trainees around the world. Fueled by innovation and simplicity, we strive to support our clients towards continuous improvement and excellence through trusted relationships. Job Types: Full-time, Permanent Pay: $68,000.00-$78,000.00 per year Work Location: Hybrid remote in Richmond, BC V7B 1B4 Apply on Kit Job: kitjob.ca/job/2nxo8s