Michaels Customer Experience Manager Role (Richmond)

Join Michaels as a Customer Experience Manager, where you'll influence customer service excellence and team performance. This role emphasizes effective management of store operations and compliance. As a key leader, you will support the Store Manager by ensuring team KPIs and SOP adherence. Your responsibilities include executing customer-centric in-store events and providing coaching to team members. If you have a passion for enhancing customer experiences, this is the perfect role. Key Responsibilities: • Assist in ensuring compliance with company standards • Facilitate onboarding and training for recent team members • Lead omnichannel processes and customer engagement strategies • Manage shrink and store safety initiatives • Support inventory processes including shipments and returns Requirements: • Preferred experience in retail management • Proven ability to lead and motivate teams • Capability to stand and move throughout shifts • Regular lifting and bending required for stock handling • Open to flexible hours, including evenings and weekends Lead your team to deliver exceptional customer experiences at Michaels. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2noler