Customer Service Engineer at Norsat (Richmond)

Become a vital support resource with Norsat International Inc. as a Customer Service Engineer. This in office position focuses on troubleshooting satellite communication equipment while training operators in their usage. In this role, you will handle technical inquiries and ensure quick resolution through effective management of the support ticketing system. Your ability to communicate solutions clearly to both customers and internal teams is key to delivering quality service across various product categories. Key Responsibilities: • Address customer inquiries regarding Norsat product lines • Manage and maintain the support ticketing system • Conduct training for customers on product usage • Troubleshoot returned equipment for repairs or replacements • Generate RMA reports and failure analysis Requirements: • Degree in Electronics, Electrical Engineering, or similar • At least 1 year in technical support • Ability to troubleshoot RF systems • Familiarity with support ticketing systems • Excellent communication and training skills Utilize your talents in technical support to enhance Norsat's customer service and operational efficiency. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2od1wr