Shft Mgr, Security-RRCR, Richmond

River Rock Casino Resort is recruiting for an experienced, service-oriented security professional to fill the role of Shift Manager, Security. In this role, you will be responsible for providing effective shift management. You will assist with the implementation of security initiatives, ensure adherence to all policies and procedures, motivate and lead by example, and provide a learning environment.

Responsibilities

Providing leadership, direction and mentoring to the security operation on a shift basis as well as providing input for employee performance objectives and evaluations

Providing superior customer service satisfaction to all guests

Scheduling security employees at some locations

Assisting in the implementation of security strategic plans as directed

Responding to, resolving and escalating security issues as required; providing de‑briefing on critical incidents

Reviewing inspection reports and taking appropriate action; escalating as required

Supporting the administration of access/key control systems

Conducting training for security operations; recommending training opportunities and efficiencies

Assisting with internal investigations by providing documentation, interviews, etc. as directed

Providing Theatre Operations with personal protection and/or additional venue security

Monitoring, documenting and preparing statements/reports on violations, unsafe conditions, potential hazards, suspicious persons and activities

Preparing and submitting monthly Staff Resource Planning Proposals for special events and implements as directed

Communicating effectively with all appropriate operational departments

Developing and cultivating strong working relationships with all stakeholders such as guests, the owners, and employees

Ensuring compliance with licensing laws, health and safety and other statutory regulations

Performing other duties as assigned or directed

Qualifications

Post‑Secondary education or a suitable combination of education and experience an asset

Minimum 3 years of experience in security or surveillance; minimum 1 year of supervisory experience

SIR, Smart Serve or IGB certification

Ability to obtain the criminal background check through Independent Gambling Control Office (IGCO)

Must be willing to recertify every 3 years for Use of Force

Strong written and verbal communication skills

Fluency in other languages an asset

Computer literacy in MS Office

Ability to provide leadership in a team environment

Possess a high level of honesty and integrity

A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests

A willingness to learn, develop and achieve new skills for personal and professional development

Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship

A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be willing to work in a variety of shifts including mornings, afternoons, evenings, overnight, weekends and statutory holidays. The hours will depend on the business and department needs.

Job Information

Job Identification 8640

Job Category Security

Posting Date 05/22/2026, 11:24 PM

Locations 8811 River Road, Richmond, BC, V6X 3P8, CA

Minimum Rate (CAD $) | Minimum Salary (CAD $) 50,000.00

Job Rate (CAD $) | Midpoint Salary (CAD $) 66,000.00

Maximum Rate (CAD $) | Maximum Salary (CAD $) 82,500.00

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

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