Greeter - Vancouver International Airport, Richmond

Overview Equal OpportunityEmployer

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Nationaland Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Branch Location: Vancouver International Airport, 3211 Grant McConachie Way, Richmond, BC V7B 0A4.

Interviews will take place out of 3871 North Service Place, Richmond, BC V7B 1L8.

This is a full time position that pays $23.57 / hour.

We offer:

Paid time off

Consistent full time40 hour per week schedule

Employee discount

Retirement Savings Plan with company match and profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Schedule:

Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

Responsibilities

Work proactively with shuttlers, service agents, handheld return agents and manager to ensure proper vehicle supply

Welcome Emerald Club members to the facility when they exit the bus or arrive on the lot

Direct customers to exit booth, provide local directions and maps and provide return directions where applicable

Assist Emerald Club members with questions and concerns to minimize counter visits

Communicate customer service issues to management

Ensure that hangtag information is completed accurately

Maintain clean, low mileage fleet mix requirements

Maintain Emerald Aisle for cleanliness

Thank Emerald Club members for their business

Provide upgraded vehicles on request

Perform other customer service related duties in addition to those listed to ensure our service meets the needs of our customers

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

An individual contributor, not responsible for supervising others

Qualifications

Must be at least 18 years of age.

Must have a High School Diploma or GED equivalent

Must have a current and valid

British Columbia Full Class 5driver's license

with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record (DUI/DWI).

Proficient in English, written and verbal comprehension.

Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Minimum 6 months part time or full time relevant experience required in one of the following:

Sales

Customer Service (i.e. Retail, Restaurant, etc.)

Management/Supervisory experience (i.e. Sales or Service industry)

Organizations/Clubs– at a leadership level

Community Involvement/Volunteerism– at a leadership level

Must have an open availability Sunday-Saturday, 40 hours a week, between the airports operating hours of 5am-1:30am.

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