Executive Role In Customer Support Management Richmond

Join Team Viewer as the Global Head of Customer Support to transform customer experiences. Focus on operational excellence across diverse SaaS products for Enterprise and SMB clients. This leadership position centers on aligning customer support with strategic business goals. You will be responsible for building a seamless support framework that enhances customer satisfaction and retention. Your role will leverage data and automation to create an productive, high-quality service model across global regions. Key Responsibilities: Develop and implement a comprehensive global support strategy Harmonize operations across regions and product lines Build a leading global support organization with robust talent Oversee performance metrics, capacity planning, and improvements Champion automation and AI to enhance support efficiency Requirements: 10–15+ years in progressive leadership roles in Customer Support Experience with multi-product, multi-tier support systems Track record of improving service metrics and reducing costs Expertise in process standardization and support platforms Solid experience in complex global environments Lead Team Viewer's customer support initiatives and foster a culture focused on excellence and customer satisfaction. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ooczi