Customer Service Specialist for Airlines (Richmond)

Become a Customer Service Specialist for Airlines with Gate Gourmet, where you’ll enhance the quality of airline operations. Manage customer needs and operational logistics effectively on a adaptable shift basis. In this significant role, you will interface with airline customers, relaying their requirements to operational teams and aiding in the smooth execution of services. Your focus on accuracy and timeliness will bolster the billing and operational processes within the organization, all while ensuring maximum customer satisfaction. Key Responsibilities: • Monitor and relay passenger meal information accurately • Collaborate with the central order control office in Toronto • Respond swiftly to time-sensitive customer inquiries • Guide staff to handle higher priority requests • Conduct audits to ensure billing accuracy Requirements: • High school diploma or equivalent required • Customer service experience in a fast-paced setting • Strong ability to prioritize and problem-solve • Excellent communication in various formats is crucial • Knowledge of ERP systems is a plus Support airline clients through expert coordination and customer-focused service at Gate Gourmet. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ovfyz