Customer Experience Associate (Hindi and/or Punjabi …, Richmond

Work Location Richmond, British Columbia, Canada Hours 15 Line of Business Personal & Commercial Banking Pay Details $22.50 - $28.33 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Job Description Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate . We are expecting an all‑around champion who can understand customer needs and advise the best‑suited banking solutions for a positive customer experience. In This Role, You Will - Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics. - Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion concerning confidential matters. - Respond and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary. - Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. - Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. - Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. - Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. - Deliver quality customer experiences and recommend operational improvements where prospect exists to improve and achieve operational excellence. Job Requirements - High School diploma and/or 1+ years of relevant experience. - Undergraduate degree or equivalent is an asset. - Solid administration, organizational, planning and time management skills to work in a fast‑paced environment. - Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet. - A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities. - A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ows49