Customer Service Representative (Richmond)

Job description Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions. We are currently looking for a hardworking and dynamic Customer Service & RMA Specialist. The working days would be Tuesday to Saturday with Sunday and Monday off. THE POSITION WILL NEED YOU TO - Greet & assist customers via phone, email, in-person, text message, and live chat - Deal with customer sales inquiries, technical support, and general customer service - Develop and maintain relationships with current and prospective customers - Assist the sales supervisor and manager in other reasonably assigned duties and responsibilities - Process, test and refurbish consumer returns. YOU WILL BE A GREAT FIT IF YOU ARE - Precision-oriented - A great communicator - Able to type at least 55 WPM - Experience with e-commerce platforms (Shopify, Amazon, etc.) - Experience with CRM systems - Interested in the auto industry - Interested in technology IT WOULD BE NICE IF YOU HAVE - Previous customer service experience - Familiarity with dash cams - Familiarity with vehicles (know the make and model of most vehicles) OUR COMPANY BENEFITS - Extended health care - Vacation & paid time off - On-site parking Job Type: Full-time Benefits: - Extended health care - Life insurance - In office parking - Paid time off - Store discount Experience: - Customer service: 1 year (required) Work Location: In person Pay: $17.85-$21.00 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2pdpe4