Technical Client Support (Richmond)

Salary Range: $40,000.00 To $45,000.00 Annually Summary As a Customer Service Engineer, you will be responsible for leading and supporting the customer service team by troubleshooting and repairing remote satellite communication equipment; providing email & phone support for microwave component customers; evaluating & repairing returned products; and managing a trouble‑ticket program for the different business divisions. You are expected to work within a team from other departments within the company to troubleshoot, diagnose, repair, and/or upgrade customer‑returned systems or components while spending time interacting with customers to teach, coach, and guide inexperienced operators face‑to‑face and over the telephone. What You’ll Do - Develop in‑depth knowledge of all Norsat product lines and maintain supporting reference materials for technical inquiries - Deliver technical assistance to customers and internal Sales teams across multiple product categories - Oversee and maintain the support ticketing system to ensure accurate tracking and timely resolution - Provide product training to customers and internal staff, including occasional after‑hours support - Conduct field‑based troubleshooting and training activities when required - Perform diagnostics on returned equipment and determine appropriate repair or replacement actions - Generate clear and detailed RMA and failure analysis reports - Act as the primary technical liaison between customers, Engineering, and Sales teams during issue resolution - Create and update technical documentation, including service bulletins and knowledge base materials - Assist the Quality team with product validation and testing activities - Recommend practical technical solutions aligned with customer requirements - Support additional operational tasks as assigned What You’ll Bring - Diploma or degree in Electronics, Electrical Engineering, or a related discipline - At least 1 year of experience in technical support within a relevant industry - Strong troubleshooting capability for RF systems and electronic hardware - Exposure to satellite communication systems and microwave components is considered an asset - Experience using test equipment such as spectrum analyzers, oscilloscopes, and signal generators - Effective communication skills with a customer‑oriented approach - Familiarity with support ticketing systems and reporting tools - Ability to produce technical documentation and deliver structured training - Flexibility to support outside standard working hours when required What We Offer - 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies) - RRSP program - Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations - 100% reimbursed for job‑related training - Ongoing training available - Flexible hours of work based on position - Employee Referral Program - Employee Award Program - Plenty of on‑site and street parking & a bus stop right in front of the office (bus 405, 410, 416) - Leisure areas in the office, employees are encouraged to have some fun! (i.e., ping pong table, foosball, Wii, tabletop games, card games) - Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas Please note that benefits may vary by location and employment status. This is an on‑site position, so relocation will be required. Remote work is not supported at this time. Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/Study Permit. Unfortunately, we are unable to provide assistance for work authorization. About Us Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies. Why Join Norsat International Inc. We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing setting that helps our employees expand their careers and reach their highest potential. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p9s2o