Satellite Communication Technical Support (Richmond)

Contribute to Norsat International Inc. as a Satellite Communication Technical Support Engineer. This on-site role involves troubleshooting equipment and providing essential support to both customers and internal teams. As part of the customer service team, you will lead troubleshooting efforts, evaluate returned products, and guide users in a hands-on manner. Your interaction with customers and other departments helps ensure high-quality service and effective problem resolution. Key Responsibilities: - Develop expertise in Norsat's product lines and support documentation - Provide technical assistance to customers and sales personnel - Maintain the support ticketing system for efficient issue resolution - Conduct field-based training and troubleshooting - Create detailed reports on product failures Requirements: - Diploma in Electronics or related discipline - Minimum 1 year of experience in a technical support role - Solid skills in troubleshooting RF systems - Knowledge of satellite systems is a plus - Ability to communicate clearly and create training materials Leverage your technical expertise to support Norsat's mission in innovative communication solutions. Apply on Kit Job: kitjob.ca/job/2prlte