Technical Advisor (Rimouski)

Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford. - Welcoming customers warmly and courteously - Schedule repair and maintenance appointments - Understanding customer needs, advising them, and clearly explaining the situation to the mechanics - Mastering the various maintenance programs and manufacturer standards to offer the right services to customers - Prepare work orders and detailed invoices - Explain the work carried out and the associated costs. - Planning the right timelines and deadlines for optimal service - Recommend repairs based on the customer's vehicle history - Offer related services to the client Your skills and qualities: - You have an innate sense of customer service, diplomacy, and automotive engineering. - You demonstrate dynamism and perfect tact. - Collaboration comes naturally to you. - You inspire confidence in people, even the most skeptical. - You explain things clearly - You are not afraid of working under pressure - A sense of organization is second nature to you. - You are able to manage priorities… and your stress - Permanent position of 40 hours/week, Monday to Friday. - Continuing education - Pension plan Our requirements: - Knowledge of mechanics is an asset - Hold a valid driver's license - Proficient in computer systems and comfortable with technology Only shortlisted candidates will be invited for an interview. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2phw7g