Bilingual Customer Service Representative, Edmundston

Bilingual Customer Service Representative

As a Bilingual Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be ensuring all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will be measured on your ability to provide excellent customer service in relation to product delivery. If you are interested in this exciting opportunity with Irving Oil, please apply by June 5, 2026.Responsibilities

Provide customer service by taking information for orders of heating oil, propane, stove oil and diesel, and for product to be delivered on the next scheduled delivery day. Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services.Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary. Processing of customer payments via other payment options. Perform other duties as required to maintain and enhance departmental productivity. Outside of standard business hours be responsible for all afterhours activity.Skills

Ability to work well with others. Excellent communication skills. Ability to work with little supervision. Basic computer skills a must. Experience&Education

High school/equivalency. Prior customer service experience. Work Experience Customer Service Job Requirements. Education Diploma/High School Equivalent. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

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