Customer Experience Associate - Rouyn-Noranda (future …

Work Location

Rouyn, Quebec, Canada Hours

37.5 hours per week Line Of Business

Personal&Commercial Banking Pay Details

43,020$– 53,200$ CAD per year Job Description

TD Canada Trust is seeking a Customer Experience Associate to process financial transactions, provide customer service, and promote banking solutions. In This Role, You Will

Process deposits, withdrawals, bill payments, and other financial transactions following standardized procedures, regulations, and TD’s Code of Conduct. Identify customer needs and recommend appropriate banking solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities, as necessary.Achieve business objectives by promoting banking solutions and completing processes in a timely and accurate manner. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve operational excellence. Job Requirements

High school diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet. A self‑motivated individual who exercises initiative, is accurate, and detail‑oriented to handle multiple tasks and changing priorities.A dynamic communicator with established customer‑experience skills who can connect, verbally and in writing, with different people in a calm, courteous, and effective manner. Language Requirement (Quebec Only)

Future positions will seek bilingual/Francophone candidates. When a position becomes available, an assessment of language needs will determine if knowledge of a language other than French is required. Benefits

Our Total Rewards package includes a base salary, variable compensation, health and wellness benefits, retirement plans, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

#J-18808-Ljbffr