Technical Support Technician, Teamsters - Télébec, Rouyn-Noranda

Job Summary The incumbent will work with a team of technicians responsible for service assurance, performance, provisioning and support of internal and external customer infrastructures. The IT Support Technician will install, configure, maintain, repair and troubleshoot a wide variety of client/server/network hardware, software and peripherals, either remotely from a Help Desk environment or through onsite client support.

The successful applicant will analyze and resolve computer and desktop software trouble reports and support network and server issues. This role requires extensive contact with both internal and external customers. Although located in the 420, Boul. Rideau, Rouyn‑Noranda office, this position will require some travel throughout the serving territory.

Responsibilities

Triage and provide support for internal and external customers by conducting full analysis of all issues raised.

Where possible, resolve technical or other problems on first contact through remote or onsite support.

Utilize and maintain the help desk ticket system by entering and updating service tickets.

Refer tickets as required using the help desk system to other operational teams.

Acts as a support resource for other operational teams.

Monitor and respond quickly and effectively to all client requests.

Provide customers with daily follow‑ups on open tickets.

Create and maintain updated documentation and inventory.

Install and configure computers, servers, network devices, peripheral equipment, and software/device drivers.

Perform timely hardware and software upgrades.

Perform software troubleshooting and, as required, assist users with software feature or usage questions.

Work with Active Directory.

Work on projects in collaboration with other team members.

Demonstrate ability through training to stay current on new technologies and processes.

Contribute to the enhancement and simplification of work processes.

Perform other related duties.

Essential Qualifications/Competencies

Three‑year Community College diploma in Information Systems, Computer Systems Technology, Computer Science, or an equivalent combination of education and experience.

Valid Class 5 driver’s licence with a good safety record.

Good customer contact and communication skills.

Strong analytical and problem‑solving skills.

Demonstrated understanding of most of the following operating systems/applications: Windows, Unix, Linux, Database, Thin Clients, Email Messaging, Virtualization Technologies (VMWare, Citrix, and Microsoft), Microsoft Office and other line‑of‑business applications.

Familiarity with the OSI model and ability to apply it to troubleshooting.

Demonstrated understanding of the following: Routing, Switching, IP Security and their associated protocols and features.

Ability to work as part of a team and independently with minimal supervision.

Ability to effectively prioritize and execute tasks in a high‑pressure environment.

Ability to work in a detail‑oriented method without losing sight of the big picture.

Availability to travel as required.

Bilingualism is an asset (French/English).

Adequate knowledge of French is required for positions in Quebec.

Preferred Qualifications/Competencies

A+ certification.

Network+ certification.

Server+ certification.

Cisco Certified Network Associate or equivalent certification.

Microsoft Technology Associate or equivalent certification.

Knowledge of ITIL framework is an asset.

Good knowledge of HP, Dell and Cisco products.

Additional Information

Position Type:

Union

Job Status:

Regular– Full Time

Job Location:

Canada: Quebec: Rouyn‑Noranda

Work Arrangement:

Full‑time in office (on‑site)

Application Deadline:

04/07/2026

As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well‑being and that of your family. Upon joining, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your needs. Plus, asa Bell team member, you’ll enjoy a 35% discount on our services and exclusive offers from our partners.

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