Receptionist&Navigator, Sidney

Join Beacon Community Services as a Receptionist&Navigator and play an important role in creating a welcoming, responsive first impression at the SHOAL Centre. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and brings strong judgment, organization, and professionalism to every interaction. You will help connect community members to the right supports while contributing to a collaborative team that values service, respect, and meaningful community impact.

Days/Hours of Work:

Monday to Friday 8:30 am to 12:30 pm (20 hours per week)

Closing Date:

Applications will be accepted until May 28 at noon

POSITION SUMMARY:

Reporting to the Manager of SHOAL Centre, the Receptionist&Navigator is the first point of contact at the SHOAL Centre. This role sits at the reception desk and plays a critical navigation function by welcoming community members, responding to inquiries, and directing individuals to the appropriate staff member or service based on their needs.

This is a fast‑paced, public‑facing role requiring strong judgment, adaptability, and the ability to manage multiple competing priorities. The Receptionist / Navigator supports both front‑desk operations and service navigation by documenting resource and referral requests and ensuring accurate, timely information flow within the Centre.

KEY RESPONSIBILITIES:

Front Desk&Reception

Welcome and assist clients, visitors, and community members in a professional, respectful, and friendly manner

Answer incoming phone calls, respond to general inquiries, and route calls appropriately

Support program registration and participant sign‑in

Maintain a welcoming, organized, and professional reception area

Perform general clerical and administrative tasks, including data entry for reporting and filing, surveys, etc.

Navigation&Intake Support

Provide clear direction to clients regarding which staff member or program can best support their needs

Use judgment to assess the urgency of requests (e.g., immediate vs. non‑urgent) and respond accordingly

Document all resource and referral requests received at reception, including where and to whom clients were referred

Support consistent information sharing by accurately recording interactions and outcomes

Administrative Support

Enter and maintain accurate data related to client inquiries, referrals, and registrations

Support program administration as required

Assist with other reception and administrative duties as assigned to meet evolving operational needs

Collaborate with other members of the SHOAL team

EDUCATION AND EXPERIENCE:

Experience in a receptionist, administrative, customer service, or community-based setting

Experience working in a fast paced, public facing environment

Experience with data entry, records management, or intake documentation

SKILLS AND ABILITIES:

Strong interpersonal and communication skills, with the ability to interact respectfully with diverse populations

Excellent organizational skills and the ability to manage multiple competing priorities

Sound judgment and decision‑making skills, particularly when assessing urgency and next steps

Comfort working in a dynamic environment with frequent interruptions

Proficiency with basic office technology (phones, email, data entry systems, Microsoft Office or similar)

High level of professionalism, discretion, and respect for confidentiality

Ability to work collaboratively as part of a team while also working independently at the front desk

ADDITIONAL INFORMATION:

Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely on is critical to us. Accordingly:

All successful applicants must consent to a Solicitor General’s Criminal Record Check.

All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Depending on future public health developments, Beacon may implement a vaccination requirement as a condition of ongoing employment for all our workplaces.

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