Technical Advisor Role in Mirabel, QC, Région d'Oka (Oka)

Join Kenworth Mirabel as a Technical Advisor and elevate customer experiences in vehicle repair processes. Facilitate customer communications, manage appointments, and understand vehicle needs optimally.

In this full-time role, you will primarily connect with customers, open repair orders, and ensure service appointments fit workshop schedules. Effectively estimating repair costs and maintaining transparent communication regarding parts and service needs are key responsibilities. Your customer service skills will help you promote preventive maintenance solutions, while you learn from expert coaches within the organization.

Key Responsibilities:• Promptly greet customers via phone or in person • Create and manage repair orders for vehicles • Schedule service appointments according to availability • Provide estimates for repairs of heavy vehicles • Keep customers updated about repair status

Requirements:• Proficient in French with basic English proficiency • Customer-service driven with a collaborative spirit • Knowledge of heavy equipment mechanics is a plus • Experience interpreting warranties in trucking preferred • Strong interpersonal communication skills

Bring your customer-first mentality and service skills to Kenworth Mirabel and make a difference. #J-18808-Ljbffr