Customer Success Manager – Healthcare IT Solutions …, Saint-Eustache

About Christie Innomed Serving medical imaging since 1954, Christie Innomed develops, distributes, integrates, and supports innovative solutions and products that improve the performance of healthcare institutions across Canada in the fields of medical imaging and healthcare IT solutions. Christie Innomed is now a leader in medical imaging and healthcare informatics, with more than 250 specialists supporting over 1,500 hospitals and clinics across Canada. Role Description Christie Innomed is seeking a strategic and customer-focused Customer Success Manager (CSM) to join our Healthcare IT Solutions division in Canada. This role is essential in driving long-term customer satisfaction, product adoption, and business growth across our entire solutions portfolio. The CSM will act as a trusted advisor to clients, supporting them in the effective adoption of a broad range of products, including Christie Innomed’s Neuron suite — featuring RIS, Web Scheduling, Voice Recognition, and Business Intelligence — as well as Fujifilm’s Enterprise Imaging (EI) portfolio, including Synapse PACS, Synapse VNA, Synapse Pathology, and Synapse 3D. Our solutions are deployed across various environments, including Neuron Sphere (private cloud), public cloud platforms (AWS, Azure, Google Cloud), and on‑premises infrastructures. Your objective will be to promote customer excellence through proactive engagement, including Quarterly Business Reviews (QBRs), while ensuring customers maximize the value of the implemented solutions. Key Responsibilities Customer Engagement and Relationship Management - Serve as the primary point of contact for assigned Healthcare IT clients across Canada. - Lead strategic engagements such as Quarterly Business Reviews (QBRs) to evaluate solution performance, identify optimization opportunities, and align business objectives. - Develop and maintain solid, trusted Apply on Kit Job: kitjob.ca/job/2pgq01