Service Writer - Daytime - Temporary 12 Months - Mirabel, Région d'Oka (Oka)

Summary Title:

Technical Advisor

Work Location:

Kenworth Mirabel (18160 R. J.-A.-Bombardier, Mirabel, QC J7J 0H5)

Schedule:

Monday to Friday, 8 hours/day

Salary:

Between 60K-77K, depending on experience

Benefits

Temporary 12 months (possibility to become permanent), full time (40h/week) ;

Monday to Friday, 8h/day ;

Salary

60-77K , with possibility of +, depending on experience ;

2 weeks of vacation ;

12 statutory holidays ;

Weekly pay ;

Free on-site parking ;

Be coached and mentored by experts ;

Professional development and career growth within the company ;

Company events (Holiday party, etc.).

Summary of Responsibilities

Greet customers promptly by phone or in person.

Open repair orders by entering information related to the vehicle to be repaired.

Schedule appointments according to workshop availability.

Accurately record customer requests on the Work Order, one operation per request. Always indicate the repair code (Repair Type).

If applicable, estimate the repair costs for heavy vehicles by inspecting components under the truck, inside the hood, or elsewhere, and provide the estimate to the customer.

Inform the customer whether repairs are covered by the manufacturer’s warranty.

Agree with the customer on the payment method for repairs.

Keep the customer informed when parts needed for the repair are on backorder.

Promote preventive maintenance programs, specials, or any other products and services appropriate for the customer’s vehicle.

Close the repair order once verified by the shop foreman, and assign costs to the customer, warranty, or goodwill policy request.

Receive, install tags, maintain cleanliness, and drive trucks.

Communicate with the foreman and technical advisors.

Provide support as needed for document filing.

Qualifications

Proficiency in French and basic English

English competency level: basic reading and writing

Frequency : daily for communications with clients outside Quebec for repair needs.

Customer-service oriented ;

Team spirit ;

Knowledge of heavy equipment mechanics (bonus) ;

Experience in interpreting warranties specific to the trucking industry (bonus).

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